Water and sewer services are billed at the end of each month for the previous month. Bills are due on the 10th of each month. When the 10th of the month falls on a weekend, customers have until 5:00 pm the Monday following the weekend to pay without a late fee. Residents that are past due will receive red tag shutoff notices and given 7 to 10 days to make payment on their bill.
The City accepts check, cash, money orders and credit cards as payment. Credit card users will be assessed a 2.5% convenience fee with a minimum charge of $2.00. This fee is collected by the credit card company for processing and does not come to the City. The City also offers ACH direct withdraw bill payment. Forms and more information are available in City Hall. Return check fees are $30 per instance. The Utility department reserves the right to not accept checks from customers who have had previously returned checks. Discretion on check acceptance is with the Billing Clerk.
A late charge of 15% on the amount of the bill will be added after the 10th of the month. If a user is shut off for non-payment, a $30.00 fee for turning on water service is also applied to customers account.
Bill Adjustments If a residential customer has an irregular bill during the winter average period due to a leak, then the City Administrator can authorize an adjustment to the wastewater portion of the bill. Proof of the leak being fixed, either by the home owner or a plumber, must be provided. Adjustments cannot be made on the water portion of the bill. The City Administrator can also authorize the removal of late fees if there are extraordinary circumstances. However, the users history will be considered on any adjustments to late fees. Habitually late payers will not be granted an adjustment.